MyGuarantee

Frequently Asked Questions

• What does the program cost?

  This program is provided to patients at no charge.

• What is covered by MyGuarantee?

  The MyGuarantee program reimburses eligible out of pocket expenses (subject to policy terms and limits), up to the implant purchase price, with a maximum distribution of $5,000.¹ These expenses generally include those complications that would require a surgical intervention or are otherwise related to a complication from the original surgery. A comprehensive list of all complications covered can be found in the Patient Acknowledgment document.

• How long does the guarantee last?

  The guarantee covers the patient for 5 years after the date of the initial surgery.

• How do patients enroll?

  Patients are automatically enrolled in the program if the qualifying procedure is performed at an approved facility by a surgeon who certified by the MyGuarantee program.

• How do patients file a claim?

  Patients have two options:

  1. Contact the practice to assist with the initial claim submission.
  2. Email claims@myguarantee.com
• How are claims compensated?

  Covered claims will be paid directly to the patient.

• How long does coverage last?

  Five years from the date of initial surgery.

• Do I have to visit my original surgeon to make a claim?

  No. While the initial surgery must be performed by a surgeon who has been certified by the MyGuarantee program, patients may visit any care provider for their follow-up care.