Frequently Asked Questions
We know patients have questions about all things related to their care. We’ve answered those most frequently asked below.
- How can I obtain my medical records?
In order to obtain a copy of your medical records, please call our office at 509-466-6393 and ask for the medical records department.
- How do I request an appointment?
Call our office at 509-466-6393 or 1-877-464-1829 and let the receptionist know you’d like to schedule an appointment. They will connect you with the appropriate scheduler to help you with your appointment.
To send an electronic appointment request click here.
- If I need to contact the office after regular business hours or weekends, what do I do?
If you have a life-threatening problem, you should go straight to an ER.
For urgent matters after hours, that cannot wait until the next business day, you may call us to be connected to our answering service, who will ask you about the nature of the problem. If the problem is urgent and related directly to your care with OSC, the answering service will contact the physician on call.
Please understand that the doctor on call cannot take care of any prescriptions of any kind, and definitely cannot prescribe any pain medications.
If you can wait, please leave a message, and you will be contacted the following business day.
You can reach our office at 509-466-6393 or 1-877-4664-1829 and follow the prompts.
- Prescription Renewal Policy
We require a 48-hour notice on all prescription refills. Please call your pharmacy and have them fax a refill request to our office. We do not manage medication for chronic pain. Please keep in mind that all prescriptions must be handled during normal office hours: Monday through Friday, 9-5. Our on-call physician is unavailable for prescription refills.