Frequently Asked Questions

We know patients have questions about all things related to their care. We’ve answered those most frequently asked below.


How can I access my electronic medical record?

In order to access your electronic medical record, please call our office at 509-466-6393 and ask the staff member to add your e-mail address to your patient account. We’d be happy to set this up for you.

Once we’ve added your access to the system, you will need to create a log-in and a password here. Your log-in name is your legal name or the name you’ve provided the clinic. Nicknames will NOT work.

If you do this before your FIRST VISIT to our clinic, you will be able to complete your medical history form online. If you have been seen before, you may access your record BUT NOT change any information. We encourage you to review your medical history and notify us of any updates or changes.


How do I request an appointment?

Call our office at 509-466-6393 or 1-877-464-1829 and let the receptionist know you’d like to schedule an appointment. They will connect you with the appropriate scheduler to help you with your appointment.

To send an electronic appointment request click here.


If I need to contact the office after regular business hours or weekends, what do I do?

Call our office at 509-466-6393 or 1-877-4664-1829 and follow the prompts. For urgent matters, you will be connected to our answering service who will contact the physician on call. If it can wait until the next business day, please leave a message. You will be contacted soon.


Prescription Renewal Policy

We require a 48-hour notice on all prescription refills. Please call your pharmacy and have them fax a refill request to our office. We do not manage medication for chronic pain. Please keep in mind that all prescriptions must be handled during normal office hours: Monday through Friday, 9-5. Our on-call physician is unavailable for prescription refills.


What does fellowship training mean?

A fellowship is an optional year of training that all of our physicians have undergone. During a fellowship, an orthopaedic surgeon focuses on the most advanced treatments and techniques in one subspecialty within orthopaedic surgery. This allows our physicians to provide the very best care possible within their respective specialties.


What other services do you offer?

We provide complete non-surgical and surgical care of all orthopaedic problems. Our physicians and physician assistants are trained in all aspects of orthopaedic surgery.

For osteoporosis screening OSC has a state-of-the-art Dual-Energy Xray absorptiometry (DXA) machine installed in the office. Our physicians are committed to the prevention, early diagnosis, and treatment of osteoporosis. Additionally, Dr. David Scott is involved in research using DEXA and medical therapy to monitor and eliminate bone loss after total hip replacement.