FAQ.
We know patients have questions about all things related to their care. We’ve answered those most frequently asked below.
In order to access your electronic medical record, you will need to have provided your e-mail address to the office staff so that this information is in your account. Until you provide this information, you cannot access your record. Call our office at 509-466-6393 and ask the staff member to add your e-mail address to your patient account.
After you have done this, then you may access your record. You will need to create a log-in and a password. Your log-in name is your legal name or the name you’ve provided the clinic. Nicknames will NOT work.
If you have an upcoming appointment and it is your FIRST VISIT to our clinic, you will be able to complete your medical history form online. If you have been seen before, you may access your record BUT NOT change any information. We encourage you to review your medical history and notify us of any updates or changes.
Call our office at 509-466-6393 or 1-877-464-1829 and tell the switchboard you are requesting an appointment and tell them which provider you wish to see. They will connect with the appropriate employee to schedule your appointment.
To send an electronic appointment request click here.
Call our office at 509-466-6393 or 1-877-4664-1829 and follow the prompts of the message. For urgent matters, you will be connected to our answering service who will contact the physician on call. If it can wait until the next business day, follow and prompts and leave a message. You will be contacted the next business day by the appropriate staff.
All prescription refills require 48-hour notice. Please call your pharmacy and have them fax a refill request to our office. We do not manage medication for chronic pain. Please keep in mind that all prescriptions must be handled during normal office hours: Monday through Friday, 9-5. The on-call physician will not refill any medications.
A fellowship is an optional year of training that all of our physicians have undergone. During a fellowship, an orthopaedic surgeon focuses on the most advanced treatments and techniques in one subspecialty within orthopaedic surgery. This allows our physicians to provide the very best care possible within their respective specialties.
We provide complete non-surgical and surgical care of all orthopaedic problems. Our physicians and physician assistants are trained in all aspects of orthopaedic surgery.
For osteoporosis screening OSC has a state-of-the-art Dual-Energy Xray absorptiometry (DXA) machine installed in the office. Our physicians are committed to the prevention, early diagnosis, and treatment of osteoporosis. Additionally, Dr. David Scott is involved in research using DEXA and medical therapy to monitor and eliminate bone loss after total hip replacement.
In-House Radiology
On-Site Occupational Therapy
On-Site Physical Therapy